Data Protection

Ao99 Privacy Policy
How Your Data Is Kept Safe

Ao99 takes your privacy seriously. On this page, you'll find everything about what data we collect, why we collect it, and how we keep it safe. Your data is yours — we only use it to serve you.

Last Updated: January 1, 2026
256-bit
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Third-Party Sale
24/7
Data Monitoring
GDPR
Agreed Policy

By using any ao99 service, you are considered to have accepted this Privacy Policy. If you have any questions, please contact our support team.

1

Scope & Applicability

Ao99's Privacy Policy is our written commitment to our users. It clearly explains how the information you provide while using the ao99.pro website and mobile app is collected, why it is collected, and how securely it is stored.

This ao99 Privacy Policy is aligned with Bangladesh and international data protection laws. We manage your data in accordance with GDPR (General Data Protection Regulation) and other applicable international standards.

This policy applies to all registered and unregistered users of ao99 who access our platform through any device. Whether you use ao99 on mobile, tablet, or desktop, this policy applies to you.

Ao99 never sells your data to third parties. Your personal information is used solely to improve the quality of service we provide to you.

2

What Data We Collect

Under ao99's Privacy Policy, we only collect information that is genuinely needed to provide you with our services. We do not collect any data beyond what is necessary.

Data Type Example Methods of Collection
Identity Information Name, Date of Birth, National ID Registration Form & KYC
Contact information Mobile number, email address Registration Process
Financial Information BKash/Nagad number, banking details Payment Processing
Technical Information IP address, device information, browser Automatic Logging
Usage Data Game History, Transaction Records Platform Usage
Location data Country, City (Approximate) IP Geolocation

Ao99 never stores your full bank card number or CVV directly. Payment details are processed through an encrypted gateway.

3

Purpose of Data Use

Under ao99's Privacy Policy, your data is used only for the specific purposes outlined below. Your consent is obtained before your information is used for anything beyond those purposes.

  • Account Management: To ensure secure registration, login, and account protection.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Financial Transactions: To manage deposits, withdrawals, and bonus payouts smoothly.
  • Customer Service: To resolve your issues quickly and manage support tickets.
  • Security Monitoring: To detect unauthorized access, fraud, or money laundering.
  • Service Improvement: To analyze user experience and continuously improve the platform.
  • Legal Obligations: To meet regulatory requirements and produce legal reports.
  • Relevant Offers: To send you bonus and promotional offers based on your preferences (you can opt out at any time).

Ao99 never sells or shares your data with advertisers. Marketing communications are strictly limited to ao99's own services.

4

Data Sharing & Disclosure

Under ao99's Privacy Policy, we do not generally share your personal data with anyone. However, limited sharing may be necessary in certain specific circumstances.

  • Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process deposits and withdrawals.
  • Identity Verification Service: With accredited third-party verification providers for the KYC process.
  • Legal Authorities: In response to a court order or a valid request from an investigative authority.
  • Fraud Prevention Service: With designated technology partners for fraud detection.
  • Business Transfer: In the event of a business merger or acquisition involving ao99, you will be informed in advance.

When sharing information with any third party, ao99 ensures that the receiving party also adheres to strict privacy standards. No data is shared without a formal agreement in place.

5

Cookies & Tracking Technologies

Ao99's website and app use cookies and similar tracking technologies to improve your browsing experience and ensure the platform runs smoothly.

  • Essential Cookies: To maintain login sessions and ensure platform security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which pages are used most. No personal data is collected.
  • Local Storage: To temporarily store game progress and session data.

You can clear cookies or disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some features.

6

Data Security Measures

At the heart of ao99's Privacy Policy is the security of your data. We apply multiple layers of protection in line with the highest industry standards.

  • 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
  • AES-256 Database Encryption: All stored data is kept in an encrypted state at all times.
  • Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
  • Firewall & DDoS Protection: To protect the platform against cyber attacks.
  • Regular Security Audits: Penetration testing conducted by third-party security experts.
  • Staff Training: Every member of the ao99 team is trained in data protection.
  • Restricted Access: Only authorized personnel are permitted to access specific data.

In the event of a security breach, ao99 will notify affected users within 72 hours and take the necessary steps.

7

Data Retention Period

Under ao99's Privacy Policy, we do not retain your data longer than necessary. A specific retention period is defined for each type of information.

Data Type Retention Period
Account Information 5 years after account closure
Financial Transaction Records 7 years as required by law
KYC Documents 5 years after account closure
Customer Service Chat 1 year
Cookies & Session Data Upon session end or 30 days
Log files 90 days

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8

Your Rights

Under ao99's Privacy Policy, you have a number of important rights over your own data. To exercise any of these rights, please reach out to our support team.

Your Control

Your Data Rights

Under ao99's Privacy Policy, you may exercise any of the following rights at any time.

Right to Access

You can request to see what information ao99 holds about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information. We will process the correction within 7 business days.

Right to Erasure

Where there is no legal obligation to retain it, you may request that your data be deleted.

Right to Object to Processing

You may object to receiving marketing messages or to the use of your data for specific purposes.

Right to Data Portability

You may request an export of your data in a structured, machine-readable format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

9

Children's Privacy

Under ao99's Privacy Policy, our platform is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

Age verification is built into the registration process. If we become aware that we hold data belonging to a minor, that information will be deleted immediately and the associated account will be closed.

If you become aware that a minor has created an account on ao99, please notify our support team immediately. Responsible gaming is our priority.

10

Policy Changes & Contact

Ao99's Privacy Policy may be updated from time to time. Whenever a significant change is made, we will notify you via your registered mobile number or email, and the "Last Updated" date at the top of this page will be revised accordingly.

Minor updates will be reflected by simply updating the page. Continued use of the platform after any update will be considered acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

Privacy Contact:
Email: [email protected]
Support: Available 24 hours a day, 7 days a week

Why ao99 Is Trustworthy

Your Privacy Our Commitment

Ao99's Privacy Policy is not just words on paper — we are committed to protecting your data at every step.

Military-grade encryption

On the ao99 platform, all your data is secured with 256-bit SSL encryption — the same standard used by banks and the military. Your data will never be exposed.

Data Is Never Sold

Ao99 never sells your personal data to advertisers or third parties. Your data is entirely yours — we only use it to provide you with our services.

Full User Control

Under ao99's Privacy Policy, you can view, correct, or delete your data at any time. No complications.

Adherence to International Standards

Compliant with GDPR and international data protection standards, ao99 ensures the highest level of privacy for users in Bangladesh.

Automatic Data Deletion

Once the designated retention period expires, ao99 automatically deletes unnecessary data. Your old data is never stored beyond its purpose.

Privacy Support in Bengali

For any privacy-related questions or concerns, you can reach out in Bengali. The ao99 support team is available 24/7.

Frequently Asked Questions

About Privacy FAQ

No, never. The most fundamental principle of ao99's privacy policy is that your data is never sold. Your personal information is used solely to provide you with our services and is never sold to third parties.

Following account closure, financial records are retained for 5–7 years as required by law. All other data is automatically deleted once its designated retention period expires.

Yes. You can opt out of promotional messages at any time through your account settings or by contacting the support team. However, system and security notifications cannot be disabled.

Yes. Under the right to data portability, you may request a copy of your data stored with ao99. Submit a request to the support team and the data will be provided within 14 business days.

In the event of a data breach, ao99 will notify affected users via their registered mobile number and email within 72 hours, in line with international standards, and will take all necessary protective measures.
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Data Is Never Sold
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GDPR Compliant
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